Created to make long distance commuting a whole lot easier!

LONG TRAVEL SA APP

General Terms for Drivers

In order to provide Transportation Services using the Long Travel SA platform you must agree to the terms and conditions that are set forth below:

Prior to using the Long-Travel SA, you must sign up by providing the requested information in the signup application and uploading all necessary documentation as required Long-Distance SA. Upon successful completion of the signup application, we will provide you with a personal account accessible via a username and password. By clicking the „Sign up" you represent and warrants that pursuant to valid legal acts, you are entitled to enter into an agreement with Long-Travel SA PTY (Ltd) company to use the Long-Travel SA Platform for providing the Transportation Service; you have carefully studied, fully understands and agrees to be bound by these General Terms, including all obligations that arise as provided herein and from Agreement;
all the information you have presented to us or our partners is accurate, correct and complete;

As a driver you will keep Long Travel SA Account accurate and profile information updated at all times
you will not authorize other persons to use your account you will not transfer or assign it to any other person to use it as a driver. You will not use the Long-Travel SA Platform for unauthorized or unlawful purposes and impair the proper operation of the Long Travel SA, at all times, you fully comply with all laws and regulations applicable in South Africa.

You are obliged to provide your bank details in course of filling the payment details upon registration for Long Travel SA to make payment if you will use online transaction payment method during Transportation service. Long-Travel SA PTY (Ltd) and partners are not liable for any incorrect money transactions in case you have provided wrong bank details.

After submitting the signup application, you will receive an e-mail or SMS with additional conditions that must be met to use Long-Travel SA. These conditions may include providing criminal records, valid driving license, satisfactory technical state of the vehicle owning a GPS-supporting mobile device and other conditions. The failure to comply with the provided requirements and conditions may result in termination of the Agreement and right to use the Long-Travel SA Platform.

In course of using the Long-Travel SA App and/or Long-Travel SA Driver Account you may not:
attempt to obtain the source code of the Long-Travel SA App, the Long-Travel SA Driver Account or other software of Long-Travel SA; Modify the Long-Travel SA App or the Long-Travel SA Driver Account in any manner or form or to use modified versions of the Long-Travel SA App or Long-Travel SA Driver Account; transmit files that contain viruses, corrupted files, or any other programs that may damage or adversely affect the operations on Long-Travel SA Platform; attempt to gain unauthorized access to the Long-Travel SA App, Long-Travel SA Driver Account or any other Long-Travel SA Services.

The License granted herein revokes automatically and simultaneously with termination of the Agreement. After termination of the Agreement you must immediately stop using the Long-Travel SA App and the Long-Travel SA Driver Account and we or Africa Tech Solutions group companies and partners are entitled to block and delete Driver account without a prior notice.

All copyrights and trademarks, including source code, databases, logos and visual designs are owned by Long-Travel SA Pty (Ltd) and protected by copyright, you do not acquire any rights of ownership to any intellectual property.

The Driver’s Obligations. You hereby guarantee to provide Transportation Services in accordance with the General Terms, Agreement as well as laws and regulations applicable in South Africa. Please note that you are fully liable for any violation of any laws and regulations as may arise from providing Transportation Services.
You must have all licenses (including a valid driver’s license) and car insurance. It is your obligation to maintain the validity of all documentation. Long-Travel SA Pty (Ltd) and partners reserve the right to require you to present evidence and submit for review all the necessary licenses, registrations and certifications.

You must provide the Transportation Services in a professional manner in accordance with the business ethics applicable to providing such services and Full Fill Passenger's request in the best interest of the Passenger. Among else, you (a) may not make any unauthorized stops and (b) must adhere to any applicable traffic acts and regulations, i.e. must not conduct any actions that may disrupt driving or the perception of traffic conditions, including holding a phone in his/her hand while the vehicle is moving. Long-Travel SA Pty (Ltd) and our partners will not be held liable for any violation of traffic laws of the country by the driver.
You retain the sole right to determine when you are providing the Transportation Services. You shall accept, decline or ignore Transportation Services requests made by Passengers.

You are responsible for paying all costs you incur during performing the Transportation Services including, but not limited to, fuel, mobile data and Toll gates. You must keep your car in good conditions always when providing transportation service. If you find that there has been an error in the calculation of the Fare and wishes to make corrections in the calculation of the Fare, you must contact Long-Travel SA PTY (Ltd)

Passenger may pay the fare for the Transportation Services either directly to you or via the In-app Payment. In case the Passenger pays the Fare directly, it is your obligation to collect the Fare. If the passenger pays using in-app payment Long-Travel SA PTY (Ltd) will deposit money into your account within four working days hours banking details provided.

To use the Long-Travel SA App, you are obliged to pay to a fee. The Long Travel SA fee is paid based kilometers travelled proving transportation service using Long-Travel SA platform. You will pay R1/8. 05km.You be obliged to make payment to Long-Travel SA PTY (Ltd) when your total is R50.00.The amount to pay will be available on the app on your profile and when the amount total fifty rand or more and a payment is required an SMS will be sent for remainder. Long-Travel SA Fee may change from time to time and we shall send you a prior notification of each such change. Failure to pay Long-Travel SA fee will result in your profile being deactivated until payment is made. 

Long-Travel SA fee can be made using in-app payment which will reflect automatically reflect on your profile. Long-Travel SA fee can also be made using bank deposit and prove of payment send, your profile will be Activated within four working days. Prove of payment can be sent using whatsup and email. When using bank deposit use unique profile number as reference.

You hereby authorize Long-Travel SA Pty (Ltd) and partners to act as our limited commercial agent solely for collecting, on your behalf, the Fares or other fees paid by the Passenger via In-app Payment. Any payment obligation made by the Passenger via the In-app Payment shall be considered fulfilled as of the time that the payment has been made. 

Long-Travel SA Pty (Ltd) and partners will transfer the amounts collected as In-app Payments, which have been credited to the Long-Travel SA Pty (Ltd) bank account in to your bank account within four working days.
We will provide the Drivers customer support regarding the use of the Long-Travel SA app. 

For high-quality service and to provide additional reassurance to Passengers, you hereby acknowledge that the Passengers may provide you a rating and leave feedback regarding the quality of the Transportation Services that you have provided. Your average rating will be linked to your Driver´s account and will be available to Passengers on Long-Travel SA App. If we find out the rating or comment is not given in good faith, this rating or comment may not be projected in the calculations of your rating. 

You acknowledge and agree that Long-Travel SA Pty(Ltd) and partners provide an information and do not provide Transportation Services. By providing the Long-Travel SA platform we act as marketplace connecting Passengers with Drivers to help them move efficiently. You acknowledge that you are providing the Transportation Services based on a contract for carriage of passengers and that you provide the Transportation Services either independently. 

You acknowledge that no employment agreement nor an employment relationship has been or will be established between you and Long-Travel SA Pty (Ltd) and partners. You also acknowledge that no joint venture or partnership exists between Long-Travel SA Pty (Ltd) and partners.

Long-Travel SA Pty (Ltd) and partners, representatives, directors and employees are not liable for any loss or damage that you may incur as a result of using the Long-Travel SA platform, including but not limited to: any direct or indirect property damage or monetary loss, anticipated savings, loss of business, contracts, contacts, goodwill, reputation and any loss that may arise from interruption of the business; loss or inaccuracy of data; and any other type of loss or damage.

Long-Travel SA Pty (Ltd) and partners shall not be liable for the actions or non-actions of the Passenger or co-passengers and shall not be liable for any loss or damage that may incur to you or your vehicle because of actions or non-actions of the Passenger or co-passengers.

The conditions expressly specified in these General Terms shall enter into force as of submitting the signup application. Agreements and other terms shall enter into force once the specific document or message has been made available to you and you commence or continue providing Transportation Services on Long-Travel SA Platform. 

You may terminate the Agreement at any time. Long-Travel SA Pty (Ltd) and partners may terminate the Agreement at any time and for any reason at the sole discretion of us by notifying you in advance.
Long-Travel SA Pty (Ltd) and partners are entitled to immediately terminate the Agreement and block your access to Long-Travel SA Platform without giving any notice in case you breach the General Terms or Agreement. 

We may also immediately block your access to the Long-Travel SA Platform Driver Account for the period of investigation if we suspect an infringement of the Agreement or fraudulent activity from your behalf.
We are aiming to provide the highest quality service to all Passengers therefore we are monitoring the activity of Drivers on Long-Travel SA Pty Platform. You are obliged to immediately notify us of any changes to your contact information. 

General Terms and Conditions for Passengers

To use Long-Travel SA app you must agree to the terms and conditions that are set out below:

Prior to using the Long-Travel SA, you must sign up by providing the requested information in the signup application and uploading all necessary documentation as required Long-Distance SA. Upon successful completion of the signup application, we will provide you with a personal account accessible via a username and password.
Long-Travel SA Pty (Ltd) and partners provide an information society service and do not provide transport services. Transport services are provided by drivers under a contract (with you) for the carriage of passengers.

Drivers provide transport services on an independent professional service provider. Disputes arising from consumer rights, legal obligations or from law applicable to the provision of transport services will be resolved between the passengers and drivers. Data regarding the drivers and their transport service is available in the Long-Travel SA app.
By providing Long-Travel SA in-App Payment service, Long-Travel SA Pty (Ltd) and partners act as commercial agent for the providers of the transport services. Your obligation to the provider of the transport service will be fulfilled when the payment order is given to transfer funds to Long-Travel SA Pty (Ltd) and partners bank account. You, as a passenger are responsible for ensuring that the payment takes place and ensuring that sufficient funds are available.

When making payments by Long-Travel SA in-App Payment and Long-Travel SA Pty (Ltd) and partners receive your payments and we will forward money to the driver. When making payments by Long-Travel SA in-App Payment for transport services, Long-Travel SA Pty (Ltd) and partners are not responsible for possible third-party payment costs (mobile operators, bank fees etc.). These service providers may charge you additional fees when processing payments in connection with the Long-Travel SA in-App Payment. Long-Travel SA Pty (Ltd) and partners are not responsible for any such fees and disclaims all liability in this regard. Your payment method may also be subject to additional terms and conditions imposed by the applicable third-party payment service provider; please review these terms and conditions before using your payment method.

Long-Travel SA Pty (Ltd) and partners will be responsible for the functioning of Long-Travel SA in-App Payment and provide support in resolving problems. The resolution of disputes related to Long-Travel SA in-App Payment also takes place through us. For payment support service please contact info@Longtravelsa.co.za Inquiries submitted will receive a response within one business day.

If you order a transport service and the driver has agreed to undertake the work, then the transport service is ordered. Once a driver confirms that he/she will complete your journey, you will enter into a separate agreement with the driver for the provision of the journey on such terms and conditions as you agree with the driver. Long-Travel SA Pty (Ltd) companies and partners do not provide journeys and is not a party to your agreement with the relevant driver.

Cancelling the use of an ordered transport service is the situation where the driver has replied to your request and you subsequently reject, cancel or refuse the transport service. When a transport service request is cancelled after certain time you are required to pay a penalty fee. If you cancel a transport service request on multiple successive instances within 24-hour we may temporarily block your account for warning.
 
When driver notifies the passenger about the arrival of the vehicle to its destination and passenger or people for whom the transport was ordered do not arrive at the vehicle within certain period as specified in the Long-Travel SA app, the request will be deemed cancelled and you will be required to pay certain fee.

As the Long-Travel SA app is an information society service between passengers and drivers, we cannot guarantee or take any responsibility for the quality or the absence of defects in the provision of transport services. As the usage of Long-Travel SA app for requesting transport services depends on the behavior of the drivers, Long-Travel SA Pty (Ltd) and partners do not guarantee that you will always have offers available for transport services.
Long-Travel SA Pty (Ltd) and partners, its representatives, directors and employees are not liable for any loss or damage that you may incur as a result of using Long-Travel SA app or relying on, the journey contracted for through the Long-Travel SA app, including but not limited to: any direct or indirect property damage or monetary loss; loss of profit; loss of life; loss of business, contracts, contacts, goodwill, reputation and any loss that may arise from interruption of the business; loss or inaccuracy of data; and any other type of loss or damage.

You agree to fully indemnify and hold Long-Travel SA Pty (Ltd) and partners, their affiliate companies, representatives, employees and directors harmless from any claims or losses (including liabilities, damages, costs and expenses of any nature) that they suffer as a result of your use of the Long-Travel SA App. Long-Travel SA Pty (Ltd) and partners may immediately end your use of the Long-Travel SA app if you breach these General Terms and Conditions or we consider it necessary to protect the integrity of Long-Travel SA Pty (Ltd) and partners or the safety of drivers.

We expect that you use Long-Travel SA app in good faith and be respectful of the drivers who offer their services through Long-Travel SA app. Long-Travel SA Pty (Ltd) and partners retain the right to close your account if you have violated the terms set out in this General Terms and Conditions or if your activities are malicious, i.e. withholding payment for the provision of the transport service, fraud, being disrespectful towards the drivers, etc. In these cases, your Long-Travel SA app account may be revoked without prior notice. If you experience objectionable transport service, please notify Long-Travel SA Pty (Ltd).

For high-quality service and to provide additional reassurance to Drivers, you hereby acknowledge that the Drivers may provide you a rating and leave feedback regarding the quality of the travelling with you. Your average rating will be linked to your account and will be available to Drivers on Long-Travel SA App.

To use the Long-Travel SA App, you are obliged to pay to a fee. The Long Travel SA fee is paid based on kilometers travelled using transport provided by Long-Travel SA driver having booked the trip using long Travel SA app. You will pay R1/8. 05km.You be obliged to make payment to Long-Travel SA Pty (Ltd) when your total is R50.00. The amount to pay will be available on the app on your profile and when the amount total is fifty rand or more and a payment is required.An SMS will be sent for remainder. Long-Travel SA Fee may change from time to time and we shall send you a prior notification of each such change. Failure to pay Long-Travel SA fee will result in your profile being deactivated until payment is made.

For payment support service please contact info@Longtravelsa.co.za Inquiries submitted will receive a response within one business day.

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LONG TRAVEL SA

Created to make long distance commuting a lot easier!

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